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Published on:

2nd Oct 2026

AI Could Fix This Kind of Problem. Here's Why No One Is Likely to Do So.

A ticket sold by one airline and flown by another can fail at check-in in a way neither airline can see in full, leaving the customer to carry information between them. Adele Wang argues that problems falling between companies persist even as each company adopts AI, because no single company owns the gap and the cost of failure is spread across customers instead of showing up on anyone's budget.

The day before a trip to Croatia, my check-in failed somewhere between KLM and Delta. Each airline sent me to the other, and for an hour at the Atlanta airport I was the only one who could see the whole problem. The technology to catch failures like this already exists. Here's why nobody puts it to work, and who ends up doing the job instead.

Essays: Wired for Meaning on Substack

LinkedIn: Adele Wang

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About the Podcast

All Things Human with Adele Wang
How power works, in people and in machines.
How power works, in people and in machines. Especially in this time of massive and hyper-rapid change.

Adele Wang watches how people behave, in organizations and in ordinary life, and says the part most people leave out.

Some episodes are about work. Who decides, who gets blamed, what happens when nobody quite owns a decision. Some are about relationships. Why you know your neighbor's dog's name and not theirs. What we want from each other and what we're willing to admit we want.

The through line is the same either way. What's really going on underneath the thing everyone agrees to say.

💌 Join the conversation and get more exclusive insights at https://adelewang.substack.com